Scaling and Gamifying Customer Training

With Boaz Gordon, VP Customer Experience @Centrical

In this episode of The CS Show we talk with Boaz Gordon.

Boaz is the VP of Customer Experience at Centrical, and he was leading his team through a hyper-growth stage.

Centrical needed to scale, and they had to do it very fast to enable customers to get the most out of their SaaS platform. In the context of this podcast, this was the perfect time to develop a unique, scalable, personalized, and gamified customer education program.

The CS Show is a podcast exploring the Content Secrets of Customer Success leaders.

We put the spotlight on content innovation, and bring you an inside look at some of the most interesting moves made by customer success teams to address growth and scale through content.

Hosts:

Dina Shatner is the co-founder and CEO of Trenario

Guy Galon is a customer success executive & thought leader