The CS ShowEnhancing Efficiency through Content StrategiesAdi Janowitz shares Hibob's content strategy, from classic user knowledge base, through an online community, and industry-specific content.
The CS ShowContent Creation and Personalization StrategiesOr Guz talks about prioritization of content topics, content creation collaborations, and our favorite topic these days: AI and automation.
The CS ShowGuiding Customers: Today and in the FutureEffie Mansdorf talks about the touch points in which content has been instrumental in scaling Support and CS teams today and in the future.
The CS ShowEnhancing Customer Interactions via Internal Knowledge BaseNir Cohen shares how he improved customer-facing interactions by developing an internal knowledge base.
The CS ShowCreating Effective Content for Your Target PersonaJan Young talks about creating content tailored to your target persona, and how to use a neuroscience-based approach to maximize its impact.
The CS ShowScaling and Gamifying Customer TrainingBoaz Gordon highlights Centrical's innovative approach to customer education through a gamified and personalized program.
The CS ShowNavigating the Content Challenges in Small StartupsChilik Hochberg highlights the different considerations of creating content in small startups.
The CS ShowHow to build a scalable onboarding programInbar Rodan shares the story of how she developed a scalable and effective user onboarding courses that cut onboarding time by 50%.