The CS Show

Enhancing Efficiency through Content Strategies

Adi Janowitz shares Hibob's content strategy, from classic user knowledge base, through an online community, and industry-specific content.

Content Creation and Personalization Strategies

Or Guz talks about prioritization of content topics, content creation collaborations, and our favorite topic these days: AI and automation.

Guiding Customers: Today and in the Future

Effie Mansdorf talks about the touch points in which content has been instrumental in scaling Support and CS teams today and in the future.

Enhancing Customer Interactions via Internal Knowledge Base

Nir Cohen shares how he improved customer-facing interactions by developing an internal knowledge base.

Creating Effective Content for Your Target Persona

Jan Young talks about creating content tailored to your target persona, and how to use a neuroscience-based approach to maximize its impact.

Scaling and Gamifying Customer Training

Boaz Gordon highlights Centrical's innovative approach to customer education through a gamified and personalized program.

Navigating the Content Challenges in Small Startups

Chilik Hochberg highlights the different considerations of creating content in small startups.

How to build a scalable onboarding program

Inbar Rodan shares the story of how she developed a scalable and effective user onboarding courses that cut onboarding time by 50%.